Average Cost Per Call Inbound Call Center
Average Cost Per Call Inbound Call Center . That comes out to an average of $0.95 per minute. There is no official benchmarking data for cpc, but in our webinar study we found the average reported figure was £3.64. Top 3 Call Center Mistakes and How to Avoid Them Fonolo from fonolo.com Then the cost per call will be calculated as m divided by n. Let’s take an agent and presume that shift is 8 hours and 110 calls. In many cases, cost per call can make up nearly half of the total cost of fulfilling an order!